Simon Numphud FIH, managing director of AA Media Ltd and fellow of the Institute of Hospitality, who is responsible for both AA Hotel and Hospitality Services, and VisitEngland Assessment Services for over 8000 hospitality businesses.
Simon will deliver high-level industry insights to help hospitality businesses gain a true connection with both repeat and new guests. He will share observations, leading practice and initiatives across the sector that have helped hospitality businesses succeed.